Privacy Policy
This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us online. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant e-commerce and age-restricted product regulations.
- Information We Collect
When you use our website or purchase products, we may collect:
1. Identity Data – name, date of birth (for age verification), billing/delivery addresses.
2. Contact Data – email address, telephone number.
3. Order Data – products purchased, transaction details (payments are processed securely by third-party providers; we do not store full card details).
4. Technical Data – IP address, browser type, device, cookies, browsing behaviour.
5. Communication Data – customer enquiries, support requests, feedback.
- Age Verification
As electronic cigarettes and vaping products are restricted to those 18 years and over in the UK, we are legally required to carry out age verification checks. By purchasing, you consent to us processing your data for this purpose. Orders will not be completed until successful verification is obtained.
- How We Use Your Information
We process your personal data to:
1. Verify your age and identity before purchase.
2. Process and deliver your orders.
3. Provide customer service and handle returns/refunds.
4. Comply with legal and regulatory obligations.
5. Improve our website and shopping experience.
6. Send you marketing communications (only with your explicit consent; you may opt out at any time).
- Legal Basis for Processing
We rely on:
• Contract – to fulfil your purchase and provide customer support.
• Legal Obligation – to comply with age-restricted sales regulations.
• Legitimate Interests – to manage our business and improve services.
• Consent – for marketing emails and optional services.
- Data Sharing
We do not sell your data. We may share information with:
• Age verification providers.
• Payment processors.
• Delivery and logistics partners.
• IT service providers (for hosting and website security).
• Regulators or authorities if required by law.
- Data Retention
We keep personal data only as long as necessary for the purposes set out above, and to comply with UK tax, legal, and regulatory requirements.
- Your Rights
Under UK GDPR, you have the right to:
• Access your data.
• Request correction or deletion.
• Restrict or object to processing.
• Withdraw marketing consent.
• Request data portability.
You can exercise these rights by contacting us.
- Cookies
We use cookies to enable essential site functions, enhance shopping experience, and analyse website traffic. You can manage cookies through your browser settings.
- Data Security
We apply appropriate technical and organisational measures to secure your data against unauthorised access, misuse, or loss.
- Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact us.